Shipping policy

Shipping Policy


Thank you for shopping with Trendera. We’re committed to delivering your order as quickly and safely as possible.


Order Processing


Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.


Once your order has been shipped, you will receive a confirmation email with tracking information when available.


Estimated Delivery Times


Estimated delivery times are:


  • New Zealand: 7–15 business days
  • Australia: 7–15 business days
  • United States: 7–15 business days
  • Other International Destinations: 10–20 business days


Please note that these are estimates only. Delivery times may vary depending on your location, courier delays, customs processing, public holidays, or other circumstances outside our control.


Shipping Costs


Shipping costs, if applicable, will be displayed at checkout before you complete your purchase. Promotional or free shipping may be available on selected orders.


Tracking Your Order


When tracking is available, you will receive a tracking number by email after your order has been dispatched. Please allow a few business days for tracking information to update.


Multiple Packages


Some products may be shipped separately depending on availability and the location of our fulfilment partners. If this happens, you may receive your order in multiple packages at different times.


Incorrect Shipping Address


Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.


Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.


Delayed or Lost Packages


Occasionally, deliveries may be delayed due to courier disruptions, customs, severe weather, peak shopping periods, or other circumstances beyond our control.


If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the status of your shipment.


Customs, Duties & Taxes


International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.


Contact Us


If you have any questions regarding your order or shipping, please contact Trendera Customer Support through the contact details provided on our website.


Last updated: September 2026